Monitoring

National Security & Fire has the ability to monitor your alarm system in your own town as well as from other main centers should the need arise. The monitoring centres are all manned 24 hours a day by highly trained personnel. These men and women are able to take charge of your problems and manage them through to a satisfactory solution. Control centres used by reaction services must be constructed and operated in accordance with SAIDSA standards. SAIDSA also recommends that a legal written contract is entered into between a reaction service company and his client and there are also recommendations for insurance of reaction officers against death and injury.

The monitoring centres are capable of nationally receiving both radio transmitted signals as well as signals sent via landline (Telkom network). National Security & Fire has a network of highly sophisticated computerized alarm monitoring centres throughout South Africa all linked via a wide area network (WAN). This enables any control centre to take over and/or assist in the monitoring of alarm signals should any other monitoring control centre be disrupted or out of commission for any period of time. Due to the nature of the radio transmitter, the type and content of the signals sent is limited to simple burglary/ panic/power failure signals, whereas signals generated by the on-board communicator in the security system, sent via the landline can contain detailed information on what zones or areas of the system have been activated including specific panic, fire and medical conditions.

Once the signal is received by the monitoring equipment, it is analysed and sent to the designated operators who will ensure that the instructions for that client are checked, a vehicle dispatched and the client and/or key-holders are called and advised of the activation. Comprehensive notes are kept on all activations and are archived for future reference should the need arise.

Armed Response

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National Security & Fire has a substantial fleet of response vehicles on permanent patrol 24 hours a day, 365 days per year, manned by efficient, highly trained response officers. All National Security & Fire Armed Response officers are registered with PSIRA and undergo a strict selection process before being employed by National Security & Fire.

Every vehicle is in radio contact with its local monitoring or control centre, receiving and sending critical information pertaining to alarm activations and incidents throughout South Africa. Armed Response provides a passive and active deterrent to burglars and other threats to your family, your residence and your business.

Upon receipt of an activation by our Monitoring Centre, the Monitoring Centre will telephonically contact the point of activation in order to:

a) establish the authenticity of the activation (to prevent irresponsible users of the system from abusing manpower whilst other genuine incidents take place),
b) identify the nature of the threat e.g. medical, fire, hostage, etc., and
c) prepare the Armed Response Patrol officer or other emergency services for the threat by forewarning them. Upon arrival at your premises the Armed Response officer will take what action he deems necessary and call for assistance, if this is required.

PLEASE DO NOT TEST ARMED RESPONSE BY PRESSING THE PANIC BUTTON!
YOU MAY COST SOMEBODY THEIR LIFE!

Important information

National Security & Fire Monitoring Businesses prioritizes alarm traffic to ensure that operators are able to focus more attention on life threatening and asset threatening traffic. As a consequence lower priority traffic such as power failures, low batteries and communication tests not received from a panel, can during peak operating periods, have a delayed actioning time. Power failures and associated low battery alarms are a constant problem across the country and to date we have responded to such non-emergency alarms by telephoning the client.

To allow National operators to focus their attention on potential threats to our client’s life and property National has implemented an SMS Alert Service and an Automated Alarm Attendant.

SMS Alert Service

The SMS service will notify a client immediately of any alarm signals received by National Security & Fire at a minimal additional cost. Clients who already subscribed to this additional service can download the National Alert Messaging App from their smartphone store. If the App is not downloaded and installed, the subscribed messages will be delivered as SMS messages.

To enable the SMS service you can email us on SMS.alert@national.co.za with your cell phone number and personal details.

Automated Alarm Attendant

The Automated Alarm Attendant is a virtual Operator who informs clients of certain alarm conditions such as Power failures, Low battery and communication tests not received (if set up).

Upon receipt of these alarm types, the Automated Alarm Attendant will contact the client so as to inform him/her of the signal received. National Security & Fire is currently using the Automated Alarm. Attendant to inform clients of “Mains Failure” alarms, “Low Battery” alarms, “Timer Test Not Received” alarms as well as “Electric Fence” alarms. The premises numbers are phoned by the Automated Alarm Attendant for the above mentioned alarms, but clients can also choose which contact numbers are to be contacted.

Once the phone is answered by the client, the Automated Alarm Attendant will be playing back pre-recorded messages, informing the client of the alarm condition and prompting the client for a response for certain alarms. Clients can then acknowledge having been informed of these alarm conditions.

Electric Fence alarms will report to an Operator immediately if not acknowledged via the Automated Alarm Attendant call.

For Power/Mains Fail signals the event will be placed on hold for a period of 4 and a half hours and for Low Battery alarms, a period of 30 minutes, in the event of the no acknowledgement. If a ‘Power Restore’ signal is received within the above mentioned period, nothing further will happen, but if a ‘Restore’ signal has not been received during this period, the alarm will be presented to an Operator for further action.

The Automated Alarm Attendant will not phone clients for Power Fail, Low Battery alarms and communication tests not received between the following times:

Monday to Friday: 9:00 to 07:00
Saturdays: 18:00 to 09:00
Sundays: 18:00 to 11:00

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